Product Support
support

We are committed with providing you the highest quality support. We provide e-mail based support only so our products can be afforded by large number of developers.


If you are just evaluating our products feel free to contact us at support @ freezeprosoftware.com Please remove spaces from the email address.
If you already own one of our products you have several options to access our excellent support resources:


Include the following information in your support request:


  • Your Serial number for the product you are using is required to receive support. If using trial version please indicate so.
  • Name of the Product you are using.
  • Version number.
  • OS Platform (Windows 98, Windows 2000, Windows XP, Windows 2003, Windows Vista).
  • Visual Studio.NET version (if applies to your problem).
  • Description of the problem.
  • Any necessary steps to reproduce the problem.
  • Attach sample project if possible. This is extremely helpful to help us reproduce the issue. Please do not send us the code in e-mail as text rather create the project and send it.